Terrible service!! We were given this company to fix our double ovens through our home warranty company. They came for the first initial visit, promised services and took our copay. Since then we have not received any other calls, services or visits from this company. It's been over a month. The clerk is very disrespectful and unhelpful. She actually hung up on me when I asked for the owners name to file a complain with the better business bureau. The owner is actually one of the technicians who stays in the field all day so never has time to call anyone. The clerk will not even call him during the day but leaves all the messages on his desk for the end of the day. This is such a poorly run company. I really don't know how this company manages to even stay in business with how they treat their clients. I have since found another company to fix my oven and when I mentioned the name of Appliance Surgeons to him, he just laughed and said that he understood why I didn't get my job done.

Honestly this company does not even deserve 1 star. They never answer the phone and they do not return calls when you leave a message. I haven't heard from them since the technician was here over a week ago. They did not order my parts like they were suppose to. I had to call my warranty company to get them ordered. I guess since they were paid by me the day they came out they think they can drop the ball and not finish the job. Well I do not appreciate this horrible service. Do NOT use this company they are not professional and they do not care about customer satisfaction.