This is a local florist. Our family has used them for years. They put flowers on our family graves twice a year since we live 100 miles away. Whenever we attend a funeral we can stand back and pick out the arrangements that were sent by Bill's. I think he puts extra flowers because he thinks you should get your money's worth. You won't find better customer service. I don't think you would ever be disappointed or need to speak to anyone about a less than beautiful arrangement.