I didn't believe the reviews when I first moved in on how terrible this apt. complex is on customer service...needless to say, I now do. I liked the layouts of the apt. complex and the proximity to my work so I thought it would be a good fit. I really had the best of view of the apt. staff until my car was broken into. My car window was smashed out while it was parked inside the "gated community". I didn't see the "security officer" on duty that night and was told my car was taken apart---a break in that lasted for about 10 minutes. How did a security officer on duty not notice a screaming car alarm for 10 minutes? When I brought all this to the attention of the staff, they were defensive. I never once received an apology or condolence. I paid for the window out of my pocket although I also pay to live in a gated communtiy. I asked the staff if they might address the fact the gate does not close immediately and lets in other cars and the security guard being actually on guard. None of this was addressed. In fact, nothing was done. I asked for a garage so that my car might be more secure. I was told that there "were none left". I was told by a groundsman that another car had a window smashed out within that week. I told the complex of this to which they denied the fact. They claimed if such an event had happened, they would have sent out letters to notify residents. I have purposedly waited 2 weeks to see if they would send out letters notifying residents of what happened to me. They have not. I am most dissapointed to say that they community I thought I would be living in for the next couple of years I will be moving from ASAP. I am also disheartened to find out that the staff lies and puts resident security as such a low priority.