ACE wasted a full week of my short 30 day closing and still didn't provide the Elevation Certificate and Boundary Survey they promised within 48 hours of the surveyor visiting the property. I was told to find and schedule someone else at 4PM on Thursday July 3rd (and only because I called them). VERY UNPROFESSIONAL. If you aren't able to do the work, don't take the work or at least advise that you can't do it in a timely manner. They could have at least offered to cover half the fee of the replacement surveyor group in addition to my refund. Had I not contacted them regularly I think I would still be waiting for the survey the following week as well. I still don't have a clear reason why they weren't able to complete it.