Complaint filed with Starbucks corporation:



My wife and I visit the Hwy 278 standalone store in Hiram, Ga, twice a day. Over the past month or so, our experiences in the store have greatly deteriorated, from the service we receive to the taste of the coffee.



Several months back, my wife and I can remember enjoying my fresh hot Venti coffee coffee, in the morning and in the evening. Now, the coffee either tastes like burnt milk, or, bitter, stale dishwater. I asked the barista one day how often the change the coffee grounds and how often they clean the machine. She told me they use the same grounds up to 5 times before changing them, and, that they only clean the machine when the health inspector is due. I replied, 'Nasty', and, she said 'Yep, our new manager doesn't care!'



The other problem is, aside from this one employee, the others never speak or make eye contact. When other employees are working the drive thru window or the registers inside, they never greet politely, and, they roll their eyes if you order more than one things. To put it bluntly, they are all rude!



I have since started going to Dunkin Donuts instead of Starbucks over this. I calculated that on average, I was spending $300 a month at this store. Not anymore!



And, I have reported what I was told about the coffee machine never being cleaned to the health inspector's office.

I am very picky where I buy coffee and this location is one I go to often. The coffee is excellent and the pastries fresh. When you walk into this Starbucks you feel at home because the employees greet you like you're family. I highly recommend this location for coffee, sandwiches, pastries and more!