Service was horrible. We had a party of 16, so they charge an 18% tip. The waiter knew he had a guaranteed tip so he did not do his job! We told him we were ready to order, he said just a second. He took 2 orders from tables that had just arrived, took food and drinks to other tables. We were there 40 minutes before he took our order! We ordered water for two of the children, 4 & 5 years old. They were sitting at the "kids" table so we didn't realize the waiter never brought their water. After they were done eating they came to our table and said they were thirsty. My sister refused to pay the 18% tip, she explained to the manager, she would pay 15% but he did not deserve 18%. The manager got rude, gave my sister the tip money back and took the money from his pocket to give to the waiter, as though he was letting my sister know he didn't believe the bad service complaint. I have waitressed and been a manager in a restaurant. I eat out every Sunday. I've never seen service that bad.