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Petco

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Pet Stores, Aquariums & Aquarium Supplies, Dog & Cat Furnishings & Supplies

160 S Mannheim Rd Ste 100, Hillside, IL 60162

708-493-2237

OPEN NOW: 
Today: 9:00 am - 9:00 pm

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M
maxdaddy

09/18/11

Provided by YP.com
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Today I went to the Hillside s...

Today I went to the Hillside store as I was in that area and I was looking for the same item. I asked an associate, Luis, if he had the item, I told him another one of their stores carries it so perhaps theirs does to. He said he didn't think they sold anything like that. I asked him if he could check his inventory system, like the Hodgkins store had done for me. He kept telling me that just because they sell an item on line, it doesn't mean they sell it in the store. I reiterated to him again, that it is sold in your retail stores. Can you check for me? This was an older, little Oriental man. I don't know if the problem is that he doesn't know how to use their inventory management system, but he should. I asked him where the store manager was. He went over and talked to him and he said he didn't think they carried it either.

By this time I was very irritated with the lack of effort on the part of both Luis and his manager to look for the item and to check their inventory of it. I disguistedly went to the checkout counter to pay for the pet food I was buying and I told the cashier that I was unhappy with the service I was receiving today. She offered to look for the item herself and came back two minutes later with it. IT'S RIDICULOUS THAT THE STORE MANAGER AND LUIS COULD NOT DO THIS. IT TOOK A CASHIER TO LEAVE HER CASH REGISTER AND SEVERAL PEOPLE WAITING IN LINE BEHIND ME, TO FIND THE PRODUCT. I went back and told Luis and the store manager that they do carry the item they insisted they did not carry. They both seemed rather indifferent and did not apologize for their laziness.

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DETAILS
General Info
Visit your Hillside Pet Store located at 160 South Mannheim Road for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Pet Stores, Aquariums & Aquarium Supplies, Dog & Cat Furnishings & Supplies, Dog & Cat Grooming & Supplies, Pet Food, Pet Grooming
Payment Options
Brands
Petco
Location
Hillside Town Ctr
Provided by
Data provided by one or more of the following: Thryv, Data Axle, Yext.