I spent several years as a patient of Hilliard Family Medicine. I went through a few month period of missing mail and voicemail's. During this time Hilliard Family Medicine apparently reached out to make me aware of a $152 balance. For years I paid any time I had a balance. If I showed up and they said, "there's a balance of ___" I gladly paid. Because I did not resolve this $152 during the time they attempted to notify me, the first time that has EVER been the case, they dropped me as a patient. I appealed to two different people in their office regarding my longstanding history as a patient whom they have NEVER had one single issue with. I was repeatedly told "that's our policy, we make policies for a reason". Relationships don't matter. Years of perfect history don't matter. PEOPLE don't matter. The only thing that matters to Hilliard Family Medicine...is policy. After all, they called, and they sent a letter, so regardless of my urgent medical need, and longstanding history, $152 which I WANT TO PAY trumps all. Policy > People for Hilliard Family Medicine. What a sad, sad, statement this makes about this practice.