This was my first experience with this food chain. I used the drive-thru and wow, was I pleased. A voice came over the speaker and I explained this was my first time there and instead of rushing me or worse ignoring me, this young lady went thru the menu precisely and gave recommendations and was most importantly friendly and professional. She made me feel like the customer is king. The food was served quickly and properly, my sandwhich even had a sticker on it telling me who made my sandwhich. What needed to be hot was and what needed to be cold , was cold. My experience was great , my server is the reason why I will go back there.