Karen the owner and groomer was terrific! She obviously loves dogs and was gentle and patient with my mix mutt, Bentley. It was his first time at a groomer so I'm happy that he had a positive experience. He after his bath and grooming. He came out looking like one of those show dogs he was so handsome. She cleaned his ears and trimmed his nails, which has always been a challenge for me to do. I'll keep going to Karen's, it was worth it.