I took my 6 month old GoldenDoodle to be groomed for his first time to the Petsmart at Shortpump and I DO NOT recommend them at all. I asked for his ears, face, tummy area, feet and hind quarters to be trimmed up since it was his first time and I wanted to ease him into the grooming experience. When I picked him up his feet looked like they had been hacked at by a 4 year old and his face was shaved down WAY to close which just looks weird on a goldendoodle. Also the bottom edge of his ears was not a straight cut more of a zig zag that looks as if a child did it. And on top of all of that they charged me $62 which seems outrageous for the 10 minutes that they spent on him. I will trim him myself before I ever go there again.

Took my dog to The short pump location, the groomer shaved my dog as she was so careless to not make sure she was reading the paper on the correct dog so she gave my dog the hair cut that was requested for another dog and dis the complete opposite of what I requested. When I arrived she acted like what ever!! So angry that she shaved my dog bald!! And management was like what would you like me to do we can't put the hair back on your dog. Don't take your animals to be groomed here!!

Employees and manager are EXTREMELY RUDE. When I talked to the manager about the employee's attitude, he acted as if nothing was wrong. They also tend to sell dying animals. Go to Perfect Pets instead. They know to take care of their animals much better than Petsmart and they are courteous to their customers.