We had a cat that was in danger in our home and upon contacting them and asking for ideas, I was told by a volunteer that I was an unfit parent, and on and on - without acknowledging my actual email or offering any ideas...when I called to talk to someone with authority in this organization, twice, I received no response. Unprofessional, judgemental and extremely arrogant group. If you need help or info, try the Hanover Humane Society - they are extremely nice and very informative.