I am very disappointed in the treatment I received from Grimes Motors. I originally had a helpful salesman ask me what I was looking for and then show me a couple of vehicles that seemed to fit my description of what I was looking for - a vehicle for my son. We agreed on the price, which I agreed to in writing. They took a down payment from me which would be refunded if they were unable to remove a heavy smoke smell. The vehicle was sent out on a Saturday for cleaning. The dealership was closed on Sunday, I worked a long day Monday, as I told them would be the case. I returned to the dealership Tuesday only to find they had sold the vehicle to someone else. I had called earlier in the day to talk to one of the salesman I had been dealing with, but he was too busy both times to talk to me. I had been told that I needed to put a deposit on the vehicle to keep it from being sold to someone else. Go figure! That was my first interaction with Grimes Motors and it will be my last!

very good people to work with