Stewart's has a reputation of being rude, but I unknowingly used them via an order I placed on FTD.com for a birthday gift. They delivered a $60 arrangement that was completely wilted and had spider mites! Not knowing that I went through FTD, the recipient called Stewart's directly to complain. She actually had to bring the flowers back to the store herself!!! They insisted that the arrangement was exactly the same as the picture on FTD (It was not AT ALL), and that the bugs must have been HERS because they "get inspected." They ended up giving her a dozen carnations to replace a $60 bouquet that had included roses, and they didn't even arrange them in a vase. I was so furious that I called FTD and the customer service rep was beyond shock. She said the FTD policy is to pick up a bad bouquet, no questions asked, and replace it the same day with an identical one. She said FTD would replace the arrangement with one from a different local florist--I suggest that readers do the same!!