I recently received a 10x13 mailing envelop which was clearly marked in 2 inches letters on both sides, "DO NOT BEND".



The letter carrier folded the envelop down the middle in order to shove it in my mailbox, damaging the contents.



I attempted to resolve the issue at the local PO and was told that they would accept no liability for damage caused by THEIR carrier, due to the method the shipper used to send it (not insured?). Understandable if the damage had not been quite so deliberate! I guess marking a pkg. "do not bend" means nothing today. No wonder the USPO is a failing business. They missed the seminar on customer satisfaction.