Everyone I had contact with-- the lady at the front window as well as the gentleman who was in the adjacent window greeting everyone who entered the business, both owners, and the serviceman who did the work--were unusually friendly, knowledgeable, and helpful in many ways. Not only were they accommodating of my on-the-road predicament, they directed me to a close-by, nice RV park where I spent the night before driving my camper in for the repair. A special effort was made when they discovered that the control panel from my old a/c would not match up to the new unit being installed. One of the owners located the part needed and drove to Waco, picked up the part and drove back. Needless to say, I deeply appreciated the extra time and effort that every person at Lonestar put in toward getting me back on the road.

Especially in these last couple of years, service of this kind has diminished greatly. There was no put-off because a part was going to be hard to find and gotten on-sight in a rushed situation. I was not treated as an inconvenience or placed on a long waiting list of repairs. Quality and responsiveness are obviously built into their business ethic. I’m truly grateful for business men and women such as I found at Lonestar. They are remnants of the best business practices which once were widespread in this nation.

The a/c has worked flawlessly. The integrity and quality found there was high and reassuring.