Jannell Ford of Hanover
2000 Washington St, Hanover, MA 02339
781-982-4500
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02/01/11
Provided by YP.comI am a sales representative on the road and was having a problem with my brakes. I took my car into Jannell as it was the closest auto dealer in the area. I had never been to Jannell Ford before that day. I had a great overal experience from the service advisor, to the mechanic to the cashier. I waited while they addressed the problem with my car. I worked on my laptop while they fixed my car. I would highly recommend them for service. The repair was fast and the price was great. A+
01/21/08
Provided by YP.comI brought my car in for an oil change. It was not done at the time it was supposed to be, so I asked them to leave it in the lot with the keys under the mat for me to pick up later. When I went to pick it up, keys were not in the vehicle, and it had grease stains on the carpet. I had to go back the next day to get keys. I received a survey a week later asking me what I thought of their service and I told them of the problems I had. Then about 6 weeks later they called to schedule regular maintenance and I told them again that I was not happy with their service and would not bring my vehicle back to them for service. You would think that after all this I would have heard from their management about trying to make it right, but I've never heard from them again. I would NOT recommend their service department. I now take my vehicle elsewhere.
Please except our deepest apologies, this is not typical practices from our dealership. We would never have stayed in business for 90 years if that were the case. We are not perfect but continuosly aim for perfection. Please give us the chance to show you! Mlou823 we would like to offer your next oil change on us.
Jannell is a Ford Friendly Family Dealer. Jannell is always there to answer your questions.
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