I give up!I love the idea of zero rez and they have saved me after an emergency spills. However, whenever I schedule a regular cleaning I am so disappointed. This time I booked way ahead when the day was empty. I wanted the carpet clean and dry for a party. The scheduler told me that I would have a morning window of time and that she would make a note that I requested first appointment. This morning I checked on appointment time and was told that the guy would be right over after a quick estimate. Instead of showing up near the first appointment at 9 am, the cleaner arrived at around 1:30. He quickly told me that he was sorry about the mix up and since it had happened he would deep clean my carpets in the three rooms and only charge me for one --$60. I thought that was fair and I thanked him. When he was done my bill was about $100 more than I was told at reservation! One part was a duplicate and the rest was $60 EXTRA that I was charged for deep cleaning