Had an issue a the Gurnee IL store. I preordered building materials with James Dulen on 2/17/15. I prepaid for the items over the phone. James suggested to have the items picked up to save the delivery charge. He said Menards staff will pull the items and work with my guys to load on our truck the next morning. When my guys arrived at the jobsite, there was a line item of 12 Durock that was missing. I contacted James and was informed, the Durock was not loaded even though there were 300 in stock. I requested that Menards deliver the missing Durock to the jobsite at no cost since this was clearly an oversight by Menards. James and the GM Ray MCNeil was adamant they will not honor the delivery without charging the customer. I had to send trades home due to the lack of materials. I contacted Menards Corporate and was told all consumer relations is through snail mail only. Pathetic!! I purchased thousands of dollars of materials from Menards in the past and its clear, their customer service has deteriorated and will never buy from them again.

We purchased a vanity from here and came to pick it up. It took them about 45 mins to deliver an out of the box broken piece of scrap wood i paid full price for. Thats the last one they had. No call saying the floor models all thats left, nothing. So they sent me to antioch menards to get another one, but the guy at the gate tells me i cant just go pick it up, i have to return it, then go to antioch. The people working the dock just said i could go get it. So after all that i went to antioch menards, where they understand customer service, got an in the box brand new item for which i paid for, cheaper and in and out in under 20.



Skip over gurnee menards for any special order or stock room items.



Oh yeah, and there was no acceptence of fault either on their part, like this is common place, they do it all the time.