I bought a Sony T.V. from Big-1 Appliance in Grass Valley 2 weeks ago for my mother who is in a senior living facility. Within a few days of hooking the T.V. up in her room, I noticed that the screen was not sharp and the acuity was soft. Today, I went to Big-1 and asked that they order me another T.V. and that I would even upgrade and pay for a better T.V. which would be a win-win for them. The representative for Big-1 Appliance was dismissive, demeaning, argumentative and unwilling to honor my request. This T.V. cost me $600. The representatives attitude was unbelievably condescending and rude, which evoked an angry response from me. He then told me I would have to deal with the manufacturer: Sony. I told him I work full time and did not have time to go through these unnecessary steps. The T.V. by the way was a demo T.V. it wasnt even in a sealed box. I just purchased it off the shelf. I am so disappointed with their lack of respect and non-existent service that I will be filing a complaint with the better business bureau. Dont go to this store.

the absolute worst service I ever had in my life!!