7 years ago Diekevers Roofing replaced (not second layered) the entire roof on our house. We were pleased until finding out the following information and their response.

This year (6/2016) we had an addition put on the home by a highly recognized builder and the builder shared that there was no ice/water shield, and clearly not over the last row of shingles located at the eves. It was evident as the builder replaced the rotten wood from water leaking back into area over the years. The damage was behind aluminum fascia, hence not visible.

When brought to attention of Diekevers Roofing, I was promised it would be looked at and they would let me know what they found. 5 weeks passed; verbal, fax and email correspondence later in which they did not respond, they (President of Diekevers) stated they looked at it 3 weeks ago and everything was fine.

BUT, then proceeded to tell me that "MY WARANTEE ON THEIR WORK HAD EXPIRED and they were too busy to do anything further. Yes, the warrantee had expired. Stupid me to think I would need to check up on work that was not as completed as agreed on the service order and despite the charge being on the invoice.

How a company respond to an issue is a reflection of the organization, management and owner !!! I believe they have shown their true colors...
This is 100% truth and I have the documentation and correspondence to prove it.

I could not agree more with Yarbles! If you need your roof done just call them and its done!

There are many local roofing companies here in West Michigan. As I looked through the list of roofingcompanies in Grand Rapids on the Internet there was something that caught my eye. That is that the Diekevers Roofing company has been family owned and run since 1968. Now there is another company that claims to be older and still family run here in Grand Rapids. But after a little checking I learned that the employees there actually lie to the customers about what their last name is! Can you imagine trusting some one to do quality work for you when they actually lie about their own name! Well I imagine a fool might like to give his money to that type of person. I am not a fool. I spoke with some knowledgeable friends in the building industry and they strongly recommended the Diekevers Roofing Company. I called them up they came out and gave me a quote. The price certainly seemed to be in line so I gave them the go ahead. The rest of the story is simple I got the quality of workman

Diekevers Roofing did an excellent job!