Snobbish Front Desk. This place was a bit stuffy for me. I have had better service at Motel 6.

live in the lap of luxury, at least until your stay is over. this hotel offers the very best that grand rapids has to offer

We had a lovely stay here last year. From the time you pull up to the valet parking you are treated like royalty. The staff always calls you by Mr or Mrs--------! Everyone knows your name and it's nice to feel so welcome. The rooms have an amazing view. Ours was a corner room overlooking the river. WOW! The rooms are smaller because the hotel is older but still luxurious feeling. The lobby is beautiful. I would definitely stay here again. Oh and the room service was great. Be prepared to tip a lot between the valets, bellhops and room service.