Being new to town we had to take our two kids to get school physicals. What a nightmare. I had to get immunization records from our old clinic. I filled out the forms and gave them to the front office at Hansen Medical. They said they would fax them over. I went in a week later and was given my brush off answer "nothing yet". I called my old clinic and they never received the form. I had my husband get new forms from the old clinic fill them out and send them ourselves.



My 7 year old boy failed his hearing test. He had trouble with the raise your hand when you hear a sound drill. The nurse scheduled a second hearing test with at the school districts office. He passed. I had a copy of the report sent to the school and to Hansen Medical.



I went back to pick up the forms for the school and noticed that it says my sons has a hearing deficit. I stopped to ask the front desk if we could change it since he had the second test. The first lady had no idea what to do and brought in another lady. Instead of the brush off answers the first lady always gives me, this one just stated that since the test was not done there, they weren't going to change it.



I explained about the second test that they had scheduled for me. I told her there was a copy in his file. I know because I saw it when I had gone back to check on the immunization records. I asked if they needed him to be tested there? All she said was they were not going to change government documents, that was illegal. And there was nothing she was going to do about it.



They didn't ask any of the nurses if they could update the form. Notate that there was a second test that was passed. She just pointed out that it was scheduled at the school districts office. I agreed and repeated they have a copy in his file. She set his file down and said there was nothing she could do.





If you are new in town and looking for a family practice I would avoid this one. The nurses and doctors were great. The office staff has way better things to do then spend any time on you.