Brian Keith Pools was the cheapest of the 3 bids I received and I now know why. They were extremely difficult to work with. They have no idea what customer service means regardless of what his website says. Brian says he oversees every job, well he was at my house twice in the 7-1/2 months it took to "complete" my pool/spa. Missed steps. Poor design. Very demanding and condenscending. Misquoted prices. Failed to claim responsibility for damage to my property. If you are considering Brian Keith Pools for your next pool/spa....RUN!!! Don't buy the sales pitch. Go with the larger, more respectable pool contractors in the Baton Rouge area. Trust me...I learned the hard way.