Family auto took care of me when my car broke down! They got it done very quickly, service was fantastic! Managers were very nice! And the price was fair

My wife's door window fell in (clunk!), and we asked Family Auto to investigate. They claimed the winodow motor mechanism was burned out, and proceeded to replace it, at a cost of hundreds. However, I asked for the one they replaced (they are obligated to hand that over).. I checked it, and there was nothing wrong with it. I accosted them, the mnager apologized for the error. and they agreeded to take much of that cost off, although I still paid a lot.



The repair did not fit the obvious diagnosis. The window had clearly fell off the supports - an easy fix. I think they were just padding the repair.