By far the most painless experience I've had to date. In all honesty, I've never walked out of a computer shop feeling good about the money I spent; this place actually made me extremely happy with my purchase. The customer service these guys provide is unreal... nobody extends that kind of service anymore!! I would highly recommend this company. I only had a tune done so there is very little I can say about other services. However, I can't emphasize enough what nice people these guys are!