0 STARS!!!
NC, Gastonia 3054 E Franklin Blvd. TERRIBLE customer service at Best Buy, INCLUDING the Geek Squad manager. Our son purchased a dryer on the 13th, and it was explained twice to the salesman, Jeff, that we needed a side vet kit AND and a 8ft power cord being it was a stackable unit. The installation team was awesome, but upon arrival/delivery of the dryer (Maytag), no kit was include for the side vent, wrong power cord, no bracket for the unit to be stacked onto the washer. I was on the phone with Jerrand Rego, who I guess is the supervisor for the installer apologized and did the best he could to get this resolved. I was left on hold for over 30 mins, with Best Buy, and I kept calling back while the installer was here.
FINALLY got a phone call back several hours from the store manager of Best Buy, Jason. He told me that they couldn't find a side vent kit for this brand new Maytag! Needless to say, the dryer was not installed that day. Jeff the salesman charged us, over $169.00 for the kit AND a power cord which was not even with the dryer when it arrived.
Jason said he would do a partial refund, but didn't know where to locate a side vent kit. Well, I DID! And I paid for it and it was delivered the next day.
Tuesday was the initial install date, vent kit was ordered on Wed. by me, arrived at our home on Thurs. I called Best Buy to let them know that I found the kit and it is here and we needed this dryer installed right away.
Geek Squad tells me that they can't come out till the following Tuesday. UH NO! We need this done NOW. So, I went to the store, and stood there for OVER an hour at the Geek Squad station and was told that the manager was "trying" to call the installer, Jerrand.
Funny, because I call the installer while standing at their counter, and got him right away and he said no one called him. So this so called manager LIED! Not only that but she NEVER showed her face to me!
Jerrand was so sweet, VERY understanding, AND accommodating. He worked with me and came out on Saturday the 20th to finally have this dryer installed. a week later after initial purchase.
The manager of the Geek Squad shouldn't even be called a manager! Shame on her for not coming out to me and talking to me face to face. Jeff shouldn't be salesman either. Don't order things, charge the customer if you cannot not even get the part. He was told TWICE on what we needed.
I will NEVER EVER buy from here again, and I will make it known to family and friends what terrible staff that works at this Best Buy! Not the installers.............they were great!

GeekSquad here is awful - unprofessional, rude, unknowledgeable. That about covers it.

I have dealt with Best Buy on several occasions and they have always treated me fairly. I have been completely satisfied with the service they provide!! I have bought all my computer needs there and even purchased a large TV. The last thing that happened there was a camera that had been sent for repairs several times and then the manager said to just replace it for me. BEST BUY stands by their products and service. It is a good place it shop!!