I recently ordered a floral arrangement from in Alene's Flower Cottage Gainesville for my wife on our 1st wedding anniversary. I asked that flowers be delivered before 11:00a or after 1:00p, she is at lunch between those times, I was assured it would be done. I expressed that local merchants get my business and not a 1800 company, she thanked me repeatedly. Not only did they disreguard my request on delivery time they also attached a birthday card instead of an anniversary card and the flowers were 1/2 dead. Repeated calls went unreturned. When i did finally reach me they told me i was a liar about the delivery times and the card was a ""honest mistake"" and hung up. I was not amused by this lack of professionalism . People of Gainesville you have be warned.Don't use Alene's Flower Cottage

its a great little florist shop and the owners are really nice and willing to work with you on anything. It also has a nice line of hand painted glass vases and items that can be a gift alone or with lovely flowers that don't turn and wilt in one day! I have been using them for several years and I am always pleased with the results. I often go there just to buy gifts as well. And its a home town florist which is getting harder to find these days!