0 stars... awful hair cuts, awful staff ( woman at front with short hair) my shelty was still wet and wasnt the same for a week when he left the grooming room and he had bern groomed many times before then! Tried this pkace out because petco was getting to expensive but i will spend the extra money then to give a penny to this place!

The Grooming Room for Pets is the worst place I've ever taken my yorkie to get groomed EVER! I would highly recommend never going there. I took my yorkie to get groomed and showed them her dewclaws on her back feet before sending her off to get groomed, they made a note of them for caution with the groomer and low and behold they end up chopping it off by "ACCIDENT" with the trimmers while grooming her. This is after I pointed them out and they even made the note to show the groomer! That's not the worst part, they call me to tell me she's ready and tell me that they made a boo boo while grooming her, they go on to explain that they and i quote "nicked" her dewclaw. So I return to pick her up and find out that they did not "nick" her poor dewclaw they chopped the whole thing off while grooming her and tried to downplay the whole ordeal. When I looked at her foot and brought this to their attention they said they had NOOOO idea that it was gone. Really no idea yeah right. In order for a groomer to chop off a dewclaw while trimming they must have been grooming my poor baby really carelessly and in a hurry! After taking my poor terrified dog home I noticed she had nicks everywhere and they nicked one of her nipples so bad that she had blood all over her belly, now she has a scar from it! This place is a poor grooming facility with rude and unattentive staff PLEASE STAY AWAY FOR YOUR PETS SAKE!!!