I made an appt to change my locks with them and they were open with scheduling which made it VERY convenient for me. Life has been pretty busy lately and I had to switch my appt. time with them 3 times and each time I called, they was very were good and the price was right! They didn't give me any problems or make me second guess anything which made me trust their open with the switching. Their service was quick and professional, and I went with them for the fact their reviews work, which is most important!