We ordered a carport from them and it got delayed with no notification from them. When they finally did come out to install they sent the wrong parts and the installers said we couldn't have what we ordered. They finally resolved that we could, but it would be delayed another month. Scheduling and communication were a terrible experience and we barely got any apology. We cancelled our order and are waiting for a refund.

I had a sunroom built three years ago by A Better Living of Nashville. They say they have a 50 year warranty, don't believe them. I've called several times to have someone to come out and look at my room due to rain coming in the windows. I have hardwood floors in my room, that are now warped. Was told that I'd have to pay a 75.00 service fee just for them to come out, and look at the damage. After I continuously refused to pay the 75.00 service fee I was told that they'd give me a call prior to coming out to discuss with me. That's never happened. Was also told that I'd receive a $10.00 gas card when I purchased my sunroom, three years later, and several phone calls, and I haven't received that either. The salesman also indicated that he'd come out, and take a picture of my room after it was built, three years later that's never happened. I guess my next step's going to be filing a complaint with the Better Business Bureau. Rhonda Finchum