The seller goes under the guise of "Good As New Electronics" on Amazon. We purchased a certified refurbished item listed as "This Item is Certified RefurbishedThis Certified Refurbished product is tested and certified by the manufacturer or by a third-party refurbisher to look and work like new, with limited to no signs of wear." The item had free shipping. However when the item showed up, it had several large gouges (NOT scratches) and all of the corners had deep gouges in the metal where someone had pried off the back. After contacting the seller to return the item, I received the following e-mail:Upon our receipt, we will issue you a refund less the original shipping costs (not necessarily your shipping and handling charges - what it actually cost us to ship your item in the first place) and our 15% restocking fee on the item charges. Please be sure to send the item back with the original packaging and all accessories and in salable condition to avoid any complications or further restocking charges. If you need a return label for your convenience, we can provide one for you but the cost of this will be deducted from your refund as well.Since the Amazon interface does not allow for exchanges, this needs to be handled as a return / refund and a separate transaction for the correct item. With this, you may order the part you need at your leisure.Please let us know if you have any questions or need any assistance at any time. Your cooperation and understanding are very much appreciated.As always, thanks for being our customer!Best regards,AnthonyCustomer Service - GaNEI opened a claim with Amazon because this is against their Terms of Service. The seller repeatedly sent them the same message over and over. Even though Amazon has confirmed multiple times in e-mail to both GaNE and me that I was eligible for a FULL refund with no restocking fees or less their shipping to me. I have no issue paying to return it at all, but I should not be charged a restocking fee for Anthony to go set something on his second-hand store's shelf.