If your frames are under warranty and go to get new ones expect to get the runaround. My 10 year olds frames broke and they said they would order them and that they would be there in a couple of days. Then when I called it would be Friday (5 days) Then I call again, check back tomorrow. Then I call again and they'll order them and it should be Monday. It's been 2 weeks! Might want to consider other places for your business. I know I'll never go to Altig again after this.