They are friendly and have gotten great deals on new and used tires at HBM for years. I moved about 40 miles away and went to some other local shops and was having to settle for mismatched heavily worn used tires. I called Hadi and said he had something for me so made a special trip and ended up with 4 like new tires that came from state vehicles for $200 that were when I priced them over $800 new! I learned my lesson and will always call HBM first and make the trip because they care about the customer and sell quality used tires. Super satisfied Customer!