I PURCHASED A MOTOCYCLE FOR MY GRANDSON FOR CHRISTMAS AND THE PEDAL WASNT ON IT. I WENT BACK TO ASK KELVIN VIET AND KATHY DUNG THE VERY NEXT DAY ABOUT THE SCREW. SO I TOOK THE MOTOCYCLE AND THE PEDAL BACK SO HE COULD SEE THAT THE PEDAL WASNT NEVER MOUNTED TO THE MOTOCYCLE. HE TOLD ME THAT HE WAS GOING TO ORDER A REPLACEMENT SCREW. I WAITED A COUPLE OF DAYS STILL NO RETURNED PHONE CALL TO LET ME KNOW ANY UP DATES. IT WAS AROUND DEC.22 I DROPPED BY THE STORE AND HE CAME UP WITH SEVERAL EXCUSES ABOUT WHY THE PART NEVER ARRIVED. ON DEC.23 2008 I DROPPED IN AFTER WORK AND HE GAVE ME A NUMBER AND SAID I HAD TO CALL MYSELF. I CALLED THE COMPANY AND THEY TOLD ME THAT KELVIN HAD TO PUT THE PEDAL ON HIMSELF SO HE WOULD HAVE KNOWN THE SCREW WAS MISSING. THE SALE REP. SAID THAT SINCE I WAS A WOMAN KELVIN KNEW I WOULDNT HAVE CHECKED FOR ALL OF THAT AT THE TIME OF PURCHASED.SO IN CONCLUSION THE REPRESENTATIVE TOLD ME THAT ALL OF THE ATV'S SCOOTERS AND MOTOCYLE ARE PURCHASED AT WHOLESALE PRICES THATS WHY THEY ARE SOLD AT YOUR OWN RISK( NO REFUND OR EXCHANGE) BY KELVIN VIET.