Cynthia was great during initial consultations and at a court hearing but has since avoided numerous messages and phone calls from me trying to get my bill and retainer refunded for more than a month now.

BAD IDEA!!! Please save yourself from a horrible experience. Cynthia Clausen doesn't return phone calls or communicate with her clients. Once the up-front retainer fee is collected, you won't hear from her again. I had to drive to her office and drop-in unexpectedly in order to get guidance on my case. When I told her I had been trying to reach her by phone for OVER A MONTH, she tried to make excuses and even blamed her receptionist. She didn't even bother showing up for my court date. She handed my case off to someone else in her office (not even sure if this person was even a lawyer). Because of her lack of communication, my car was repossessed (she ignored mail she had received from my credit union requesting a renegotiation of my car loan). The car was my only form of transportation and I have a small child with lots of doctor's appointments. I don't think she even deserves 1 star here but it was my lowest option.

I was recommended to her through a friend and have been a client ever since. She is great. Now I recommend her all of the time.

Cynthia truly cares about you. She is great at what she does. I have recommended her to numerous family and friends.