SBCC was the original installer of our septic system and we have been having them service our system for a number of years. However, recently, we have been experiencing some problems and have asked them to come out and assess the situation. Several months ago the owner came out and indicated that we should take several steps to remediate this problem. We have taken those steps but the problem still persists in one area. Despite having called their office 4 times in the last month, nobody has responded to our request. It is pretty clear, they simply do not want to deal with it. This is very disappointing after being a loyal customer for 9+ years. I would simply caution you before you do business with this company.