Complaint Description:

Wrong prescription filled! On September 5th 2014 I went to place a prescription order for my fiancée. I gave the front counter person my cell phone with a text message from her for the CORRECT prescription. The front counter person wrote the order on a pad and gave it to the proper person. I was given the wrong order but did not know it until later that day after the office was closed. That was on a Friday. On Monday I returned to the office with the unopened bottles that were kept in my home and office. I was then told it was my fault I got the wrong order. My reply was "I gave you the correct order and I'm not a pharmacist. That is your job to give me the correct order." I was told the medicine was mine to keep. The next day I came back to speak with the officer manager. He told me what his staff said happened. Which was completely wrong. And then he said he didn't think three of his office staff would lie. So asked does that mean I'm lying? So in summary they gave me the wrong prescription then accused me of lying even though I showed the text with the correct prescription on it.

I went there originally because I was feeling terrible. I thought my thyroid was the cause of it. Which it was. Unfortunately, I still felt terrible. One thing I did not care for is they dismissed the fact I have a syndrome that is not known very well. If they would of done just a little research on it, I wouldn't been thru 3 yrs of hell (medically) it wasn't until I came to va for a summer visit that I found out what was wrong. ADHD was the cause of it. But, I felt totally dismissed after numerous bloodwork etc. OVERALL, they are good if you don't have a complicated medical history. For me it wasn't great.