Sunday, we went through the drive through for breakfast. It was almost 1:00 pm so we knew we would have to go to the curb and wait for the hash browns. 12 minutes later I walked in to see what was taking so long. A girl was walking around the counter with a bag of food and I asked if it was mine. She said are you waiting at the curb, I said "yes, what took so long" she said "we had to cook your hash browns fresh". I pulled out the hash brown handed it to her and asked does that feel hot to you,she said no and took it to the manager. The manager then came and offered to cook me fresh ones, She said it will only take 3 minutes. I then asked her if it only takes 3 minutes how come we waited for 12 and still received lukewarm, soggy hash browns. She then turned around and went right back to putting food in a bag for someone else and left me standing there. I asked her if she was purposefully ignoring me and she said in a nasty tone, I have obvious orders to fill. Then this man behind me starts screaming at me to take what she offered me or get the hell out of the store and quit acting like that in front of his daughter. I never raised my voice, I wasn't rude, I even called her ma'am. I politely told him to mind his own business that I had a legitimate complaint and every right to express my displeasure. He continued to get in my face and yell at me in front of his child and then called the police. He was the only one yelling and causing a scene. I am a female disable veteran with PTSD and this did not go over well being attacked by him and disrespected by the manager. She then had the audacity to thank him for calling the police. I left the store. I really wanted to wait on the officer so I could have filed a complaint against the man yelling at me. And to see the look on his face for being called there because I complained about my hash browns. I am appalled by this kind of behavior and management. And for this reason I will never eat there again.