Tried calling the Fairview Heights, IL store numerous times on Jan 31, 09 & no one would answer... It appears they don't even care about their phone calls & customers. When I've been in the store before, the lines are always backed up & the clerks take their sweet time checking ppl out & you rarely hear a THANK YOU or HAVE A NICE DAY. The younger they are the worse they get! My business will be given to others since Factory Card Outlet could care less about their customers. I'd rather PAY MORE for BETTER SERVICE. Very dissatisfied with the lack of CUSTOMER SERVICE!