I love home goods but have had both good and bad experiences. It depends on the manager. For example::After having my product broken at the register the sales clerk did nothing but say "I didn't do it"..I was forced to walk out of the store with it since she just stood there waiting for me to leave. I returned the item when the amouthed manager was in. Then this same bad manager would not hold the items I wanted( they wouldnt fit in one car load and I was going to STL) for me "we only hold things an hour! " this is not what I am told by other managers. I am now selective to when I go in this store..I avoid this manager ... He is horrible !!!! In conclusion, it's a wonderful store if you avoid the bad personnel .