The vets are young and right out of school. Don't make the mistake I made. You get what you pay for when it comes to vets. They quilted a hematoma on my dogs ear and botched the operation. I went to a real dr and they put in a drain, sergicial tube though the hematoma. Not the kind of drain that Banfield tryed the second go they had at my dog sm paper tube that clogged within 1 day that was placed at the top of the hematoma. Oh did I also mention that the did almost kill him on the process. If you hate your animial go see the vets at petsmart in fairless hills