While competent in performing work, they lack any semblance of customer service and customer relations. I was constantly frustrated with how they dealt with me any my car. Findind out specifics and getting things done was like pulling teeth. I continually felt like they just wanted my money and were not interested in my satisfaction and happiness. I expect any shop to which i bring my car to be able to competently perform the work, but what sets a service shop apart is how they treat you and how painless the process is. This process was miserable. A friend dropped me off to pick up my car, and in the 40 minutes it took to get my keys (yes, it took that long...i had even already paid!) he decided that he "would never bring his car there in a million years." Find another shop, you'll save yourself mountains of frustration.