Purchased a scooter / motorcycle from this dealership in January of this year (2013). Salesman was great but everything else that happened afterwards I would have expected from a buy here pay here type of establishment, not a place owned by the Don Mealey chain of car dealerships. I had an accident on the bike in March and took it to the dealership for repairs. I had a few places to choose from but my insurance company and I decided on having Champions service it. That is when things went south. I don't want to drone on here because the conversations with the main office and with Richard Mealey (Don Mealey's son) who oversees this dealership could go on for ever but let's just say what came out of their mouths absolutely floored me.Here's my opinion of this organization and its management:Lacking in all areas of customer service after the sale.The Service department staff gives the impression they don't like being there.I have never have had such a negative experience than I have with this organization.

Stay away from their service department ! From my one experience, they are a ripoff !

The mechanics at the OAKLAND location of this company's shop are unreliable and dishonest. Took a bike in to diagnose an oil drip, turned out to just be an overflowing reservoir. With relief and excitement we were able to pickup the bike the next hour just as promised! Well, long story short, after nearly being killed pulling out of their driveway as the bike stalled we turned it right around and puttered it back to them to check it was put back together correctly. A week of headaches and hassles later after talking with several supervisors/managers and emailing the owner (which still only merited a call from who he forwarded the email to) to still be told none of this was their fault.



They claim the air filter was disintegrating and now we must pay to have the carburetors cleaned (est. 6 hours). Since, their recommendations of possible future servicing included replacing the air filter it's not their fault. The only 'break' they were able to work with us was $9 off the $89/hour labor charge and were still quoted over $700 (under $200 for the parts) just to get the bike back into a working condition to be able to get back and forth from work again.



I am not an expert, nor do I pretend to be... but it seems to me that any decent mechanic would know better than to put a disintegrating air filter back into a vehicle. If it needed to be replaced that bad that it was going to damage the bike to turn it on and take it .02 tenths of a mile down the road then we should have been told it needed replacing now. Not to mention, the bike had not had a maintenance hiccup in over 3 years; it was being drove over 50 miles to and from work on a daily basis. One day had noticed the left shoe looked a little shinier and wanted an honest professionals opinion to ensure damage was not being done by driving a bike with an oil drip.



Please be careful and take caution when having your vehicle serviced here.