First time in LAST time in. Been riding motorcycles for 18 years I've been to a bunch of different shops. I have never been to a shop and felt like I was belittled and felt unwanted in the shop. I will ( and already have) let many of my friends who ride know about this experience. I don't expect my butt to be kissed but I do expect a little courtesy when I walk into a professional establishment. I'll keep my business with Bunnell's in Claremont NH.