I would like to start this review by saying that I like to think I am a very reasonable consumer. I went into Northern Lights knowing its products were pricey but I assumed it was because they were of a higher quality than its competitors. I purchased a different glass bowl because the one that came with my $200 water bong was borderline useless. 5 days later the glass screen on my $45 bowl broke seemingly out of nowhere after running water through it. I called Northern Lights and the previously helpful demeanor of its employees changed greatly. I was told I "wouldn't be satisfied until I got something free and that's not gonna happen". I asked why I was not told to be "super delicate while cleaning" (which I was?) with the screen upon purchasing it and he said I "should of known that". Upon telling a friend about my experience, he told me about a similar one he had with Northern Lights. I would compare my experience with Northern Lights to that of a corner car dealership selling soon-to-be broken down cars. Before you give them your money they are the most helpful and nicest people in the world; but after you make a purchase they are distant and laughing straight to the bank. When it comes to this industry, there are plenty of headshops like Northern Lights that have cheaper products and much better customer service, so I would advise people NOT to patronize this poor excuse of a business.