Friendly and prompt service. Small family owned business with great hospitality! From their linen services for my condo to beach gear rentals with free delivery; they do it top notch!

Had a rough tenant at the beach house and it was good to have a place that could get linens over in short order.

TOOK MY MONEY, LOST MY RESERVATION, LEFT ME WITHOUT A CRIB!!!

I made a reservation to rent a full size baby crib one month in advance. My reservation was taken over the phone. My credit card was charged. The morning before our vacation I called to verify my reservation. The person answering the phone could not verify it but said she would have someone call me. I waited 2 hours and no one called back, so I called again. I called four more times before finally someone called back at 5:30pm to say they did not have my reservation, all the cribs were rented, but if my credit card had been charged they would figure something out. My husband called him back to get the bottom line and he was told there is no way they could get us a crib. My husband explained that I had a reservation and the man said that sometimes phone reservations got lost (but not before they charged me!), he was sorry, he knew they were disorganized. This happened at 6pm the night before our vacation. Fortunately, Beach Butler Rentals rented me a crib. At nine p.m. someone else from Emerald Isle Beach Gear called to make sure we got a crib somewhere else, stating he would go buy one for us if not. First of all, full size portable cribs are not for sale at just any store, and certainly not at 9pm. Second of all, that offer should have been made the first time I called at 11am and they realized they lost my reservation. It was way too little, too late. If I hadn’t called to verify, I would have waiting all day at the beach for a crib that wouldn’t have shown up, and it would have been too late to get one elsewhere as this was the busiest season. Bottom line, if you have a choice, DO NOT USE EMERALD ISLE BEACH GEAR!!!! If you must use them, call often to verify.

I would NEVER recommend using Emerald Isle Beach Gear. We needed a pull-behind child bike carrier for our twins and EI Beach gear was the only company that had one. First, the pull-behind carrier was delivered with not one but TWO flat tires. On the first full day of our vacation I took our 9 month old twins for a ride and when I got back, my son had cut his foot on a piece of GLASS that was in the pull-behind (Burley). When I contacted the company, and when the representatives came to our rental home, it was implied that I could have put the piece of glass in myself.



What HORRIBLE service. If you want to endanger your child's safety, rent from EI beach gear. Otherwise, use Beach Butler rentals because they have always been on the ball.