unreliable, inconsistent, rude on the phone when a live person is reached ( which is almost impossible), schedules not kept, don't return phone messages. Would like to comment on drivers, I hear they are nice, but haven't yet been able to establish handicap service or catch a regularly scheduled bus due to inconsistent runs. Convenience is not a word that I would use to describe this company's service or scheduling. Their description of themselves needs some serious revamping.