Family Owned & Operated, Second Generation Since 1977

General Info

Higgins Transmission & Complete Service Center, in Elk Grove Village, IL, is the area's leading auto repair and service center serving Arlington Heights, Des Plains, Elk Grove Village, Mt. Prospect, Schaumburg and surrounding areas since 1977. We specialize in transmission repair and drive terrain related engines. For all your automotive needs, stop by Higgins Transmission & Complete Service Center in Elk Grove Village.

HoursCLOSED NOW

Regular Hours:

Mon - Fri	7:30 am - 4:30 pm
Sat - Sun	Closed

Contact Info

Phone:

Main - 847-437-4700

Fax - 847-437-4702

Address:

420 E Higgins Rd Elk Grove Village, IL 60007

Link:

Primary Website

Reviews

3

2 Reviews

Select your rating

54321

Write a Review

S

Susan D.

03/16/17

1 Reviews0

1.0

One of the worst experiences we have had with getting the truck repaired. The transmission (2005 Chevy Silverado) was replaced in 2014 by Higgins after failing. The shop was contacted to have it diagnosed. At the time, they said the trans had to be rebuilt and we agreed to the price, which was roughly $2,200. After completion, there were several returned visits because the trans was not shifting properly. We were given many explanations for the problem, and the problem was eventually resolved. After 3 years and roughly 50k miles, the trans completely failed to shift into third gear. Higgins was notified of this, and we explained the mileage of the trans and that it had a catastrophic failure. We were told it would cost $2k to replace the trans and that's all they could do to remedy the situation. At this point, we did not trust the work was done properly so we took it to a second trans shop in Skokie, IL named Value Transmissions. Upon inspection of the trans here, it was found that all the bushing (with the exception of one) were original and not replaced during the rebuilt when Higgins performed the work. I was also told that a [pressure regulated valve was not upgraded during Higgins' rebuild. When we contacted Higgins to explain what we had learned, Jeanne told us that there "was no way that could have happened." I was told that I had to have overheated the trans or failed to maintain it properly. According to GM, there is no maintenance that needs to be done on [this] trans before 60k miles. Had the trans been overheated, the fluid would have been burnt and there would have been a fault code stored in the computer. Neither one for those conditions existed. The problem with the trans was with the excessive bushing allowing excess play through the gears which tore apart planetary gears. The mental shavings plugged hydrolyic lines inside the trans, which dropped pressure to third gear clutch pack and burnt out the third gear clutch pack. The problem with the trans was 100% Higgins' fault for not rebuilt the trans. Value Transmissions in Skokie repaired the trans and provided a three year, 36k mile warranty. I strongly advise prospective customers to veer from the unprofessional, unreliable and irresponsible business run at Higgins; lest you are a fan of paying for a damaged sub-50k mile trans, etc.

Was this Review helpful to you?0

Flag Review

anonymous

12/31/14

5.0

HOME TOWN FOLKS IN A BIG CITY

Was this Review helpful to you?0

Flag Review

Categories

Auto Repair & Service, Auto Springs & Suspension, Auto Transmission, Auto Transmission Parts, Automobile Accessories, Automobile Parts & Supplies, Automobile Parts, Supplies & Accessories-Wholesale & Manufacturers, Automotive Tune Up Service, Brake Repair, Towing

Services / Products

Tune Ups, Front End Work, Transfer Cases, Shocks and Struts, Oil Changes - Free Engine Checks, Exhaust, Auto Service, New Transmission Rebuild, Engine Repair, Alignments, Auto Mechanical Repair, Truck Rental, Brakes, Interstate Batteries, Foreign and Domestic

Payment Options

amex, discover, visa, all major credit cards, mastercard, cash, check

Brands

Detroit Diesel, Kubota

Location

Located on Higgins Rd. East of Arlington Heights Rd.

Amenities

Transmission Repair, Drive Terrain Related Engines,Free Alignment Check,Over 40+ Years Of Experience

Associations

ATSE Certified

AKA

Higgins Transmission & Complete Service Center