I have been going to this coffee shop for years and surprisingly the coffee girls there cant seem to make a simple latte, I mean honestly, who drinks a 590 degree latte? I can smell burnt milk...um... cant you? how many times over a 2 to 3 year period do I have to say "not to hot please" befor they get the picture or how about " With whip cream" doesnt that mean You actually put whip cream on the drink? Heres one I get allot at this store, a latte that weighs as much as a feather, meaning....mostly foam. You would think someone who hands cups of coffee to people all day would be able to figure this out. My favorite is having to order a triple shot drink cause I cant taste the freaking coffe through all the burnt milk! To prove I was not getting a full shot in my coffee, I ordered two cups with just 3 shots of espresso in each. What I got was ( I measured these at home ) 1 and a half shots in one and 2 shots in the other. Thanks to this coffee shop I now make my own esspresso at home.